eck44's Privacy Policy

eck44 ("we", "us", "platform") is an online casino and betting platform operated for players in Bangladesh. We handle with great care the personal information you provide when accessing our website eck44.cam.

This Privacy Policy ("Policy") describes what information eck44 collects, why it is collected, how it is used, who it is shared with, and what steps we take to protect your data. This Policy supplements eck44's terms and conditions and applies alongside them.

By registering on or continuing to use our platform, you are considered to have given your consent to this Privacy Policy. If you disagree with any part of this Policy, please refrain from using our services and contact our support team.

eck44 may collect the following types of personal information:

a) Registration and Identity Information

• Full name and date of birth (for age verification)
• Valid email address and mobile number
• Username and password (stored in encrypted form)
• National ID (NID) or passport details (for identity verification where applicable)

b) Financial and Transaction Information

• Numbers and details linked to bKash, Nagad, Rocket, or bank accounts
• Deposit and withdrawal history, amounts, and dates
• Transaction IDs and payment method details

c) Technical and Device Information

• IP address and device identifier
• Browser type, version, and operating system
• Login time, session duration, and click data
• Browsing behavior collected from cookies and web beacons

d) Gaming Activity Information

• Game play history, bet amounts, and outcomes
• Records of bonuses and promotions received
• VIP level and reward points details

e) Communication Information

• Messages and complaints submitted via live chat or email
• Records of customer service conversations

eck44 uses your personal information only for the following legitimate purposes:

Account Management and Identity Verification

We use registration information to create, verify, and secure your account. Identity information is essential for confirming age verification (for users aged 21 and above only).

Transaction Processing

Financial information is used to securely complete your deposits (minimum ৳200) and withdrawals (minimum ৳800). This information is essential for correctly processing transactions via bKash, Nagad, Rocket, and bank transfer.

Customer Support

Our 24/7 Bengali live chat support team uses your contact information to resolve your issues. Records of previous conversations are used to provide fast and effective support.

Security and Fraud Prevention

Technical information is analyzed to detect and prevent unauthorized access, suspicious activity, and fraudulent transactions. Ensuring platform security is our top priority.

Promotional Communications

With your consent, contact information may be used to inform you about new bonus offers, promotions, and gaming updates. You can opt out of such communications at any time.

Responsible Gaming

Gaming behavior data is analyzed to identify possible signs of addiction, and support is arranged where needed. Ensuring responsible gaming is a core commitment of eck44.

eck44 may share your personal information only in very limited circumstances and only with the following parties:

Payment Processing Partners

The financial information needed to complete transactions is shared with bKash, Nagad, Rocket, and banking partners. These partners are governed by their own privacy policies and may use the information only for processing transactions.

Technology Service Providers

Limited information may be shared with trusted service providers for cloud storage, security testing, and technical support. These providers operate under strict confidentiality agreements.

Legal Obligations

We may be legally required to disclose information in response to applicable laws in Bangladesh, court orders, or legitimate requests from government authorities. In such cases, we will disclose only the minimum information necessary.

Business Changes

In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the new entity. We will notify you in advance in such cases.

The eck44 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your website experience.

Essential Cookies

These cookies are essential for maintaining login sessions, ensuring security, and providing core platform functionality. Without them, the site will not work properly.

Functionality Cookies

These cookies are used to remember your preferred language, game settings, and other personalized preferences.

Analytics Cookies

These help improve the platform by analyzing how the site is used. This information is processed in aggregate form and does not identify any individual.

You can control or delete cookies by changing your browser settings. However, disabling cookies may limit some functionality of the site.

eck44 applies industry-standard security measures to protect your personal information. Our security framework operates on the following levels:

Encryption

All data transmitted on the website is protected by SSL (Secure Socket Layer) encryption. Passwords and sensitive financial information are stored using high-grade cryptographic methods.

Access Control

Only you and authorized staff can access your account information. All internal access is logged and regularly monitored.

Security Audits

Our systems undergo regular security testing. Any potential vulnerabilities identified are resolved promptly.

Data Breach Response

In the event of a data breach, we will notify affected users within the required timeframe in accordance with legal guidelines and take the necessary steps.

eck44 retains your personal information only for as long as necessary:

Active Account

All information is retained for as long as your account remains active. This is essential for managing your account, completing transactions, and meeting legal obligations.

After Account Closure

Even after an account is closed, financial transaction records and identity information are retained for the period required by applicable law. This is necessary to satisfy legal claims, ensure security, and maintain regulatory compliance.

Data Deletion

Once the legal retention period has ended, your information is securely deleted or anonymised so that you can no longer be identified.

You have the following rights over your personal information:

Right to Access

You have the right to know what information we hold about you. You can contact our support team to request a copy of this information.

Right to Correction

If your account contains incorrect or incomplete information, you have the right to request a correction. This can be done through account settings or via support.

Right to Deletion

In certain circumstances you may request that your information be deleted. However, where legal obligations exist, we will be required to retain some information for a specified period.

Right to Object to Processing

You can opt out of marketing communications at any time. This can be done through account settings or via our support team.

Right to Lodge a Complaint

If you have any concerns or complaints about this Privacy Policy, please contact our support team first at [email protected]. We are committed to resolving your complaint within a reasonable timeframe.

eck44's services are for users aged 21 and above only. We do not knowingly collect any personal information from minors.

Age is verified during the registration process. If a minor has registered in any way and this comes to our attention, that account will be closed immediately and any collected information will be deleted.

If a parent or guardian learns that their child has provided information on our platform, please contact us at [email protected]. We will take the necessary action promptly.

eck44 may update this Privacy Policy from time to time. Reasons for changes may include:

• Addition of new services or technologies
• Alignment with legal or regulatory changes
• Improvements to security practices
• Clarifications based on user feedback

For significant changes, we will post a clear notice on the platform and update the "Last Updated" date. Continuing to use the platform after changes have been made will be considered as consent to the new policy.

You are encouraged to visit this page regularly so that you can always stay up to date.